UnitSpace was an active player in the adoption of UDDI (Universal Description, Discovery and Integration) standard, a key component of a Web services-based SOA, and continues to contribute its vision to standards bodies to establish dynamic and cohesive computing as a commonplace practice that supports business progress. This vision is continuously put in practice by UnitSpace's own team of architects, engineers and consultants. Some of the leading SOA thinkers make up the intellectual core of this powerful group that is joined by technology and business professionals.

UnitSpace's experience in building SOA solutions can be put to work to advance your organization's SOA evaluation or on-going transformation initiative. Our Infrastructure Readiness Assessment and Strategy and Planning services will help you identify the needed components of your company's SOA and plan for their implementation. UnitSpace will offer a basic taxonomy for categorizing your services assets, so they can be easily identified, tracked and used to build other services. Sensible metadata management, change management and service rollout procedures will be needed to make any enterprise architecture a dynamic solution driven by business requirements.  

Implementation

Implementing an SOA with UnitSpace technology gives you one of the most flexible environments to deploy existing and newly created assets by extending your IT infrastructure with published, discoverable interfaces that can be invoked over a network. Using UnitSpace BCR Server technologies gives you a new way to deploy Web services within a more robust, shared, flexible container model that is tailored to reuse and to dealing with change that is a natural and critical part of SOA.

UnitSpace engineers will help you deploy pre-packaged services your organization can use out-of-the-box and will program custom services for you to deploy as part of your changing application landscape. They will work with you to capture service metadata and will wire the services to be driven by metadata, so these services can be re-deployed any number of times in any context you desire through UnitSpace BCR Server's multiple instantiation.

BPEL processes will be developed to match and extend your organization's process capabilities which you want represented as services. They will choreograph new and existing assets and re-deploy the integrated new capability in a evolving environment. UnitSpace SOA also provides a framework that enables you to dynamically locate and manage multiple services to help ensure that needed applications can be securely available.  

Support

UnitSpace solutions come with a peace of mind technical support program. We are well-equipped to provide responsive and reliable support services. A tiered escalation structure ensures that important problems receive the priority they deserve. Support requests can be filed via the Web, emailed to support@unitspace.com or communicated by phone.

Our support program is designed to provide you with the comfort of our strong commitment that is commensurate with your implementation's importance to your business.

Standard Support Plan

Guaranteed service level commitment: support specialist will respond within 24 hours any weekday except support holidays as noted.
Escalation procedure: designated support contacts can request elevated priority for a support request (3 tiers).

Basic support option available to all of our paid clients and partners.

Premier Support Plan

Guaranteed service level commitment: rapid response any weekday during business hours except support holidays as noted, 2-hour maximum response time always.
Escalation procedure: designated support contacts can request elevated priority for a support request (4 tiers).

Comprehensive support for mission-critical deployments with full access to all of UnitSpace's product experts and engineers.